Privacy Policy

How nova-ebook collects, uses, shares, and protects personal information.

Last updated: October 2, 2026

This Privacy Policy explains how nova-ebook, an independently operated website based in Hong Kong, handles personal information when you use https://nova-ebook.com/. Privacy questions may be sent to support@nova-ebook.com.

1. Information we collect

Depending on how you use the Service, we may process:

  • Account information, such as your email address and authentication identifiers.
  • Reading information, such as saved books, library activity, reading history, and chapter progress associated with your account.
  • Subscription and transaction information, such as plan, billing status, transaction references, renewal status, and refund status. Payment-card details are handled by the payment provider and are not requested through nova-ebook support forms.
  • Support information, such as your contact email, request category, message, and any information you choose to include.
  • Technical and security information needed to operate and protect the Service, such as IP address, browser or device information, request logs, and security events.
  • Cookies or similar local storage needed for sign-in, security, preferences, and core website functionality.

2. How we use information

We use personal information to:

  • Create, authenticate, secure, and maintain accounts.
  • Save books and reading progress across sessions or devices.
  • Provide member access and manage subscriptions, renewals, cancellations, payments, and refunds.
  • Respond to support, feedback, and rights complaints.
  • Detect abuse, secure the Service, diagnose errors, and maintain reliability.
  • Comply with legal obligations and resolve disputes.

Depending on your location, processing may be based on performance of a contract, your consent, compliance with law, or legitimate interests such as operating and securing the Service. Where applicable law gives you rights to access, correct, delete, restrict, object to, or receive a copy of your personal information, you may submit a request to support@nova-ebook.com.

We may need to verify that a request relates to you before acting on it. Some information may be retained when required for security, fraud prevention, transaction records, dispute resolution, or legal compliance.

4. Service providers

nova-ebook uses service providers to operate the Service, including:

  • Clerk for account authentication.
  • A payment provider for subscription checkout and payment processing when purchases are available. The provider and its privacy notice will be identified before payment information is collected. Information about the provider involved in a past transaction remains available in the corresponding transaction records.
  • Cloudflare for hosting, delivery, security, and related infrastructure.

These providers process information under their own terms and privacy notices and may process data in other countries or regions.

5. Cookies and tracking

The Service uses cookies or similar technologies needed for authentication, security, preferences, and core operation. First-party site analytics automatically measures landing-page visits, reading milestones, image loading, checkout steps and errors, and the journey to member access. Analytics uses a random browser visitor identifier and session identifiers, selected campaign labels, story and image references, device category, and event timings. When you proceed to payment, the journey may be associated with an internal order reference and the confirmed payment and access outcome. We do not collect passwords, card numbers or CVV through site analytics, and email addresses are not stored in behavior events.

Site analytics does not require a separate on-page confirmation. Browser restrictions or network errors may prevent collection without affecting reading or payment functionality. Payment, access and security records needed to provide the service are maintained separately.

When enabled, Meta Pixel and Conversions API measure visits to advertising landing pages, reading milestones, checkout starts, confirmed purchases and new paid subscriptions. Meta may receive advertising click and browser identifiers (fbclid, _fbc, _fbp), the landing-page URL and selected campaign labels, browser information, the visitor's IP address when available, event times, payment amounts and currency, and subscription identifiers. Email addresses and internal account identifiers used for matching are normalized as appropriate and hashed with SHA-256 before server transmission. Hashing does not make these identifiers anonymous. Passwords, card numbers, CVV and payment credentials are not sent by this integration.

Advertising tracking is configured separately from first-party analytics and remains disabled wherever its configuration is not enabled. It does not introduce an additional reading or checkout popup. Recognized Global Privacy Control, Do Not Track and an existing site advertising opt-out preference suppress this integration. Blocking tracking does not prevent reading or payment. Meta processes received information under its own Privacy Policy. You may contact support@nova-ebook.com about tracking preferences, privacy requests and the applicable rights described in Section 3.

6. Retention

We retain information only for as long as reasonably necessary for the purposes described in this Policy, including providing the Service, keeping transaction and security records, resolving disputes, and meeting legal obligations. Retention may differ by data type and applicable law.

7. Security

We use reasonable technical and organizational measures designed to protect personal information. No internet service can guarantee absolute security. Keep your credentials private and contact us if you suspect unauthorized account activity.

8. Minimum age and younger users

You must be at least 16 years old to use the Service. The Service is not intended for users under 16. Users below the local age of majority must obtain any consent required by applicable law. If you believe a user under 16 has provided personal information, contact support@nova-ebook.com so we can review the request and take appropriate action.

9. International processing

Service providers may process information outside Hong Kong. Where required, we use appropriate measures for international transfers and rely on the protections offered by applicable law and provider arrangements.

10. Changes

We may update this Policy to reflect changes to the Service, providers, or legal requirements. The revised date will be displayed on this page, and additional notice will be provided when required by law.

11. Contact

Website: https://nova-ebook.com/

Privacy email: support@nova-ebook.com